Customers may request a return or exchange within 7 calendar days from the date of delivery.

For products received in a damaged, defective, incorrect or incomplete condition, the issue must be reported to us within 48 hours of delivery.

If the package appears visibly damaged, opened or tampered with, customers should refuse delivery where reasonably possible and immediately contact us.

Requests received after the applicable period may not be accepted.

To be eligible for RETURN, the product must:

  • Be unused and unworn.

  • Not have been washed, altered, repaired or damaged by the customer.

  • Have all original tags, labels and packaging intact.

  • Be returned in the original condition in which it was delivered.

  • Include the original invoice/order details where applicable.

  • Not have any stains, perfume/deodorant marks, makeup marks or other signs of use.

All returned products are subject to quality inspection.

A refund, exchange or store credit will be processed only after the returned product passes our inspection.

If the returned product is found to be used, washed, altered, damaged or otherwise ineligible, we reserve the right to reject the return.

Depending on the payment method and banking/payment gateway processes, the amount may take additional business days to reflect in the customer's account.

Size Exchange

For eligible apparel, customers may request a size exchange within the applicable exchange period.

Only one exchange per product/order will normally be permitted.

If the requested size is unavailable, we may offer:

  1. An alternative size/product of equivalent value;

  2. Store credit; or

  3. A refund, where applicable under our policy.

Any price difference arising from an exchange may be payable by or refundable to the customer, as applicable.

1.5 Damaged, Defective or Incorrect Products

If you receive a damaged, defective or incorrect product, please contact us within 48 hours of delivery.

  • Clear photographs of the package and product.

  • A clear, continuous, and uninterrupted unboxing video recorded from the moment the sealed package is opened.


This helps us investigate claims relating to transit damage, missing items, incorrect products, or manufacturing defects.

Please provide:

  • Order number;

  • Photographs of the outer package;

  • Photographs/videos of the product;

  • Description of the issue; and

  • Any other information reasonably requested by our customer-care team.

Where the issue is verified as our error, we offer a replacement, exchange or full refund, as appropriate.

Return Pickup

Once a return is approved, we arrange a reverse pickup through our logistics partners.

Reverse pickup availability depends on the customer's pin code and courier coverage.

If reverse pickup is unavailable, the customer may be required to self-ship the product to the return address provided by us.

Customers should retain the shipping receipt and tracking/AWB number until the return has been successfully processed.

Store Credit

Where offered, store credit may be issued instead of a monetary refund.

Store credit:

  • Will be issued to the customer's registered email/mobile number;

  • May be used for future purchases on our website;

  • Is non-transferable

  • Is valid for 12 months from the date of issue; and

  • Cannot ordinarily be converted into cash.